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Business Profile
Tell Luna about your business. The more she knows, the better she can help your website visitors. Just write naturally — Luna reads everything and uses it to answer questions.
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Embed Luna on your website
Copy this one line and paste it into your website, just before the closing </body> tag. Luna will start working on every page automatically.
Need to test it first? Add ?lunaTest=1 to any page on your site to verify Luna loads before going live.
How to add it to your site
About Your Business
Include anything a customer might ask about: specialisms, destinations, financial protection, payment options, cancellation policies, unique selling points, awards, team info — anything you'd tell a customer on the phone.
Questions that win bookings0 / 5 covered
Contact Details
These need to be exact so Luna gives the right information when visitors ask how to reach you.
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Train Luna on Your Website
Paste your website URLs below and Luna will read each page, learn your content, and use it to answer visitor questions accurately. The more pages you add, the smarter Luna gets about your business.
Website Pages
Add the pages you want Luna to learn from — your About page, destinations, FAQ, terms, pricing, ATOL info, anything a customer might ask about. One URL per line.
Scanning reads the visible text content from each page. It does not access anything behind a login.
Knowledge Sources
Each page Luna has learned from. Rescan one if its content has changed, or remove pages you no longer want her to use.
0 pages scanned
Auto-Rescan
When enabled, Luna will automatically rescan your pages weekly to pick up any content changes on your website.
Widget Appearance
Customise how the chat widget looks on your website. Changes take effect within a minute.
Brand Colour
Your primary colour — used for the header, FAB button, and user message bubbles.
Accent Colour
Used for links, CTA buttons, quick reply pills, and highlights.
Theme Mode
Widget Size
Button Position
Where the chat button appears on the page. Side positions stick halfway down the screen.
Mobile Bubble
How the chat bubble appears on mobile phones.
Chat Identity
Subtitle shown under the bot name. e.g. "Your travel expert", "AI ASSISTANT"
Shown when no profile image is set. 1-2 characters.
L
Appears in the header and beside bot messages. Square image, PNG or SVG.
Replaces the default chat icon in the floating button. PNG or SVG, 28×28px.
Business Type
Select all services this client offers. The first type determines default home screen cards. Starters are combined from all selected types. You can override any defaults below.
Welcome Message
Shown in the home screen header when visitors open the widget.
Quick Starters
These appear as tappable pills on the home screen. Use prompts that show what your bot can do.
One per line. Maximum 8.
Home Screen Cards
The three capability cards on the home screen. Each card has an icon, title, and description. Leave empty to use defaults (holiday search cards).
Name Collection
When enabled, visitors see a name/email form before the home screen.
Holiday Search Types
Select which search types Luna can offer visitors. You must select at least one for the holiday search feature to work.
Privacy Policy
A link to your privacy policy. Shown at the bottom of the chat sign-in screen.
Auto-Trigger
Automatically open the chat widget based on what visitors do — after a set time, when they scroll far enough, or on exit intent — optionally only on certain pages. The first condition met opens the chat.
How long to wait before opening the chat. We recommend 15-30 seconds.
The message Luna displays when the chat auto-opens. Make it relevant and helpful.
Open once the visitor scrolls this far down the page. 0 = off.
Comma-separated URL path fragments. Leave blank to trigger on every page.
Multilingual Support
When enabled, Luna automatically detects the visitor's language and responds in kind. Perfect for agents serving international customers.
Leave empty to support all languages. Or list the specific languages you want Luna to respond in. If a visitor writes in an unsupported language, Luna will reply in English.
Email Marketing
Connect your email marketing platform to automatically add visitors who opt in to marketing. Their name and email will be synced when they start a chat.